Trackstack Music Limited · Last updated: 2 July 2026
1. Introduction and scope
1.1 This policy explains how to report content on the Trackstack platform (the Platform) that you believe infringes your copyright, how we handle those reports, and how a user affected by a removal can respond. It forms part of, and should be read with, our Terms of Service and our Privacy Notice.
1.2 It applies to content shared publicly through the Platform, including tracks, playlists and submission pages accessed through public links (for example on the tstack.link domain). Where we remove a track, it is removed from all of these public surfaces at once.
1.3 The process is designed to work both with the United States Digital Millennium Copyright Act (DMCA) and with UK and EU notice-and-takedown expectations. We refer to it as our copyright complaint process.
2. How to report content
2.1 Report tool. Every public track, playlist and submission page shows a “Report link” control in the page footer. You do not need an account to use it. Select it, choose a reason — copyright infringement, impersonation, or other — and complete the short form on the page.
2.2 By email. You may also send a copyright complaint to our designated contact at the address in section 10, including the information set out in section 3.
2.3 This policy covers copyright complaints. Reports of impersonation or other content are handled under our Terms of Service and Acceptable Use rules; we may act on them under the same review process.
3. What a copyright complaint should include
3.1 So that we can assess and act on a copyright complaint, please provide:
(a) your name and contact details (at least an email address);
(b) the rights holder you represent, if you are not the rights holder yourself;
(c) identification of the copyrighted work you say has been infringed;
(d) the location (URL) of the material on the Platform (the report tool pre-fills the page you are viewing);
(e) a description of your complaint and the basis of your claim;
(f) a statement that you have a good-faith belief that the use of the material is not authorised by the rights owner, its agent or the law; and
(g) a statement that the information in your complaint is accurate.
3.2 The good-faith confirmation you accept in the report tool reads: “I have a good-faith belief that the use of the material described above is not authorised by the rights owner, its agent, or the law, and the information in this report is accurate.”
3.3 For a formal notice under the DMCA, your complaint should also include a statement, made under penalty of perjury, that you are the owner of — or authorised to act on behalf of the owner of — the copyright said to be infringed, together with your physical or electronic signature.
4. How we handle complaints
4.1 An authorised member of our team reviews each complaint. For each report, we take one of three actions: remove the reported content from public access (a takedown); dismiss the report (for example, where it is invalid or made in bad faith), leaving the content in place; or, following a valid counter-notification or a withdrawal, reinstate content that was previously removed.
4.2 Where a complaint appears valid, we act expeditiously to disable public access to the content. We do not commit to a fixed timeframe but aim to act promptly.
4.3 What a removal means. When content is taken down, its public page stops playing and shows a removal notice, and no title, artist name, artwork or other details about it are shown. Link previews and search results show the content as unavailable and it is not indexed. We disable public access only — we do not delete the underlying file, so that we can preserve records and reinstate the content if a removal is later reversed.
4.4 A single takedown does not otherwise affect the user’s account or their other content.
5. Notice to the affected user
5.1 When we remove content, we notify the user who uploaded it (or, if we have no email for them, the owner of the workspace the content belongs to) by email. The notice identifies the content and its URL, explains that we received a copyright complaint, confirms that the content is no longer publicly accessible and that the rest of their account is unaffected, and explains how to submit a counter-notification. It also warns that repeated infringement may lead to termination of their account.
6. Counter-notification (disputing a removal)
6.1 If your content was removed and you believe this was a mistake or misidentification, or that you hold the rights to use the material, you may submit a counter-notification to the designated address in section 10 (or by replying to the removal email).
6.2 A counter-notification should include: your name and contact details; identification of the removed material and the location (URL) at which it appeared before removal; and a statement of your good-faith belief that the material was removed as a result of mistake or misidentification. For a counter-notification under the DMCA, it should also include a statement to that effect made under penalty of perjury, your consent to the jurisdiction of the relevant court, and your physical or electronic signature.
6.3 We review counter-notifications. Where a counter-notification is valid, we may reinstate the content. Where we are handling the matter under the DMCA, we may forward your counter-notification to the person who complained and, unless they notify us that they have started a court action to keep the content down, reinstate it within 10 to 14 business days.
7. Repeat infringers
7.1 We maintain a policy of terminating, in appropriate circumstances and at our discretion, the accounts of users who are repeat infringers. Repeated valid copyright complaints against a user may lead to suspension or termination of their account, in line with our Terms of Service.
8. Misuse and false complaints
8.1 Submitting a copyright complaint or a counter-notification that you know to be false or that you make in bad faith may expose you to liability. We may dismiss such reports and take appropriate action, including restricting access for anyone who repeatedly abuses this process.
9. How we use complaint information
9.1 We keep records of complaints, counter-notifications and the action we take. To handle a complaint and resolve any dispute, we may share the substance of a complaint — including your identity and contact details — with the affected user, and likewise share a counter-notification with the person who complained. We process personal data contained in complaints in accordance with our Privacy Notice.
10. Contacting us / designated contact
10.1 Copyright complaints and counter-notifications can be sent to rowen@trackstack.app, or made using the “Report link” control on the relevant public page.
11. Changes to this policy
11.1 We may update this policy from time to time. The current version is the one published on the Platform, and the date below shows when it was last updated.
Last updated: 2 July 2026
12. Governing law
12.1 This policy is governed by the law of England and Wales and should be read with our Terms of Service. The process is intended to satisfy applicable copyright notice-and-takedown requirements in the jurisdictions in which we operate.